TERMS AND CONDITIONS OF USE - CLIENTS
Last updated: April 27, 2026
1. CONTRACTUAL RELATIONSHIP. 1
2. USE OF THE SERVICES. 1
3. PAYMENT. 4
4. DISCRIMINATION AND HARASSMENT. 6
5. PRIVACY POLICY. 6
6. CONSEQUENCES OF VIOLATION.. 7
7. WARRANTY; LIMITATION OF LIABILITY; INDEMNIFICATION.. 7
8. GOVERNING LAW.. 8
9. GENERAL PROVISIONS. 8
1. CONTRACTUAL RELATIONSHIPThese General Terms of Use (“Terms”) govern your access and use, as an individual (“You”), within Brazil, of the applications, websites, content, software, and services (the “Services”) provided by RHINO TECHNOLOGIES LTDA., a limited liability company, enrolled in the CNPJ/MF under No. 53.211.606/0001-32, headquartered at Avenida Marcos Penteado de Ulhoa Rodrigues, No. 939, 8th floor, Tower I, Jacarandá Building, Tamboré, Barueri, SP, CEP 06460-040 (“Rhino”) or any of its Affiliates.
For the purposes of these Terms, "Affiliate" is an entity that, directly or indirectly, controls, is controlled by Rhino, or is under common control with Rhino. "Control" means holding more than 50% (fifty percent) of the voting capital or other equity interest or the majority of the voting rights of such entity, the ability of the entity to ensure that the Affiliate's activities and business are conducted in accordance with the wishes of this entity, or the entity's right to receive the majority of the profits of this Affiliate in the event of the distribution of all its income or the majority of its assets in the event of dissolution.
By accessing and using the Services, You agree to these Terms, the Code of Conduct, and the Privacy Policy, which establish the contractual relationship between You, in the capacity of a user, and Rhino. If you do not agree to these Terms, you may not access or use the Services. Upon such access and use, these Terms immediately terminate, replace, and supersede all prior agreements, Terms, and arrangements between You and any Rhino affiliate. Rhino may immediately terminate these Terms or any Services with respect to You or, generally, cease offering or deny access to the Services or any portion thereof, at any time and for any reason.
Rhino may amend the Terms related to the Services at any time. Amendments shall become effective upon Rhino's posting of the updated version of the Terms at this location or updated conditions or supplemental terms on the respective Service. Your continued access or use of the Services after such posting represents Your consent to be bound by the amended terms.
2. USE OF THE SERVICES2.1. User Accounts
To use most aspects of the Services, you must register for and maintain an active personal user Services account (“Account”). Account registration requires Rhino to collect certain personal data, which may include your name, CPF (Individual Taxpayer Registry), address, mobile phone number, and date of birth, as well as at least one valid payment method. You agree to maintain accurate, complete, and up-to-date information in your Account. Your failure to maintain accurate, complete, and up-to-date Account information, including having an invalid or expired payment method on file, may result in your inability to access and use the Services or Rhino’s termination of these Terms. You are responsible for all activity that occurs under your Account, and you agree to maintain the security and secrecy of your Account username and password at all times. Unless otherwise permitted by Rhino in writing, you may only possess one Account.
To the extent that the Services involve access to, use of, or the provision of software, digital platforms, applications, systems, modules, APIs, updates, corrections, additional functionalities, or any other technological resources, You acknowledge that such resources are provided solely in the form of licensing, which does not imply, under any circumstances, the assignment, transfer, or acquisition of title or any intellectual property rights.
The Software licensing is granted on a non-exclusive, non-transferable, paid or free basis depending on the contracted plan, revocable and limited basis, restricted to the user's internal use and strictly linked to the purposes provided for in these Terms, and any form of: (i) assignment, sublicensing, or sharing with third parties; (ii) copying, reproduction, modification, adaptation, or creation of derivative works; (iii) reverse engineering, decompilation, or attempt to access the source code; (iv) use in disagreement with applicable legislation or these Terms, is prohibited.
Rhino may, at its sole discretion, change, update, suspend, discontinue, or modify the Software, in whole or in part, including for technical, operational, security, legal, or commercial reasons, without giving rise to any right to compensation, except for mandatory legal provisions.
Access to the Software may be conditioned upon the active maintenance of the Account, the fulfillment of financial obligations assumed, and full compliance with these Terms, and may be automatically suspended or terminated in the event of contractual breach, rescission, or termination of the legal relationship between the parties.
2.2. User Conduct and Obligations
By using the Services made available by Rhino, You declare awareness of and agree to observe the following mandatory conducts:
Behavior: To adopt a cordial and respectful posture toward partner drivers registered on the platform, as well as toward other passengers who may be present during the ride.
Hygiene and conservation: a) not to abandon trash, objects, or any personal belongings inside the vehicle; b) not to soil, stain, or compromise the vehicle's cleanliness in any way; and c) not to generate odors that may affect the air quality or the driver's attention.
Food, beverages, and substances: the consumption of food, alcoholic or non-alcoholic beverages, as well as the act of smoking or engaging in analogous conduct that may cause bad odors or damage to the interior of the vehicle, is prohibited.
Integrity of the vehicle: You undertake not to damage, deteriorate, or attempt to cause any malfunction to parts of the vehicle, its accessories, or equipment, including, but not limited to, mobile phone charging cables. Upon the occurrence of damage, Rhino reserves the right to charge additional amounts for the repair or replacement of the damaged items.
Cleaning Fee: Rhino reserves the right to charge the user cleaning costs in an amount of up to R$ 500.00 (five hundred reais) in cases where excessive dirt, odors, and/or internal damage are found that require special cleaning and sanitization procedures.
Damage to Equipment: In the event of damage to equipment and/or parts of the vehicle, Rhino reserves the right to charge the full value of the maintenance of the damaged item, including parts and services associated with the full repair of the damaged parts.
Respect and safety: a) to refrain from discussions, use of offensive language, insults, or aggressive behavior; and b) not to adopt conduct capable of distracting the driver, such as shouting, manipulating the steering wheel, touching the driver, or excessively increasing the volume of the vehicle's sound system.
Right of Interruption: The Partner Driver reserves the right not to accept or even to interrupt the execution of any trip where the aforementioned conditions are observed, performing the disembarkation of passengers in an appropriate location along the contracted route. In these situations, Rhino reserves the right to charge the full amount of the ride.
2.3. Network Access and Devices
You are responsible for obtaining the data network access necessary to use the Services. Your data network and messaging rates and charges may apply if You access or use the Services from a wireless device, and You shall be responsible for such rates and charges. You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the Services and Applications and any updates thereto. RHINO DOES NOT GUARANTEE THAT THE SERVICES, OR ANY PORTION THEREOF, WILL FUNCTION ON ANY PARTICULAR HARDWARE OR DEVICE. In addition, the Services may be subject to malfunctions and delays inherent in the use or quality of the internet and electronic communications.
2.4. Pets
The transportation of animals in vehicles linked to Rhino is limited only to domestic animals and shall observe the following conditions:
a) only the transportation of small animals will be permitted, provided they are properly accommodated in appropriate transportation carriers, in order to ensure safety and hygiene during the route;
b) the transportation of guide dogs and emotional support dogs will be authorized, provided there is proper proof of their condition, under the terms of applicable legislation;
c) the boarding of animals that may cause excessive dirt, damage to the vehicle, or risk to the safety of the ride will not be permitted, and the driver is entitled to refuse the provision of service in these situations.
Responsibility: The user shall be fully responsible for any damage, dirt, or sanitization costs resulting from the transportation of animals, and Rhino may apply additional fees to the ride value, including the Cleaning Fee provided in item 2.2, when applicable.
2.5. Partner Driver’s Duty to Refuse
The partner driver accredited by Rhino may refuse to board the user or determine the immediate interruption of the ride whenever situations are present that compromise the safety, physical, psychological, or patrimonial integrity involved in the provision of the service, including, but not limited to:
a) passengers who are visibly intoxicated or under the influence of narcotic substances;
b) passengers who intend to board animals whose size, behavior, or conditions may compromise the integrity of the vehicle, the driver, or third parties;
c) passengers who represent, even potentially, a threat to the physical or psychological integrity of the partner drivers or other passengers; and
d) passengers who may cause damage to the vehicle, as well as illicit, libidinous, offensive acts, or those contrary to good customs inside the vehicle.
2.6. Forgotten Items
It is Your sole responsibility to communicate to Rhino the existence of personal objects forgotten inside the vehicle used during the provision of the Service. Rhino is not responsible for losses, damages, misplacements, or deterioration of objects forgotten in the vehicle, and You are solely responsible for the custody of Your belongings. Once located, the item will be kept in custody by Rhino for a maximum period of 7 (seven) calendar days from the date of Your communication, after which it may be appropriately disposed of, without any liability on the part of Rhino regarding custody, compensation, or reimbursement.
2.7. Security and Legality
To use Rhino's services, You undertake to observe the following obligations:
a) to be at least 18 (eighteen) years of age;
b) not to share Your account or access credentials with third parties, the user being fully responsible for all acts practiced under their login;
c) to keep Your registration data updated and correct, being responsible for the information provided;
d) to use the seat belt throughout the trip, in compliance with applicable traffic legislation;
e) not to use the platform for any illegal, illicit purpose, or in non-compliance with these Terms of Use;
f) not to transport weapons, drugs, dangerous substances, or illicit objects of any nature;
g) not to make payments, tips, or financial transactions directly to partner drivers outside the official payment methods made available on the platform;
h) to respect the driver's right to refuse boarding or interrupt the trip if they identify a risk to their safety, that of the user, or third parties;
i) Underage Passengers: The transportation of unaccompanied minors is prohibited.
3. PAYMENT3.1. Price
You understand that the Services You receive may be charged (“Price”). The Price paid by You is final and non-refundable, unless otherwise determined by Rhino. The Price is due upon the effective provision of the service or delivery of the good by the driver, and payment will be facilitated by Rhino using the payment method indicated in Your Account. If the payment method indicated in the Account is found to be expired, incorrect, overdue, invalid, or cannot be charged, You agree that Rhino may use a secondary payment method in the Account, if available. If payment cannot be processed or if there is any outstanding financial balance, Your account may, at Rhino's sole discretion, be suspended or deactivated.
Within the relationship between You and Rhino, Rhino reserves the right to establish, remove, and/or revise the Price for all services, goods, or products obtained through the use of the Services at any time, at Rhino's sole discretion. Furthermore, You acknowledge and agree that Rhino may charge for services provided directly to You and that the Price applicable in certain geographic areas may (i) include charges, tariffs, fees, taxes, and/or government contributions due on Your behalf, including tolls or airport charges, depending on the route taken by the driver, the point of origin and/or destination of the trip, or applicable law; and (ii) increase when the supply of services by partner drivers is lower than the demand for such services. The payment of taxes, duties, and/or government contributions will be Your responsibility, and You will reimburse Rhino for all tariffs, fees, taxes, and/or government contributions paid on Your behalf.
Rhino will use reasonable efforts to inform you of the Prices that may apply, it being understood that You will be responsible for the payment of the Prices posted to Your Account regardless of Your awareness of these Prices or their amounts. Rhino may, at any time, provide certain users with promotional offers and discounts that may result in different amounts charged for the same or similar Services as those obtained through the use of the Services, and You agree that these promotional offers and discounts, unless also offered to You, shall have no influence on the applied Prices.
You may choose to cancel Your request for services, goods, or products from an Independent Provider at any time before such Independent Provider's arrival, in which case a cancellation fee may apply. Rhino undertakes to inform the User of any value adjustments made, as well as to provide the trip history for verification of information.
You declare Your awareness that the destination address provided may not reflect the actual route traveled during the provision of the services, and adjustments to values may be necessary after the completion of the ride. In such cases, Rhino will proceed with the readjustment of the final value of the ride based on the route actually performed, which may result in a supplementary charge or a refund of values, as applicable. The charge or refund will be made through the same payment method originally used, subject to the deadlines and procedures established by financial intermediaries.
Rhino may provide a payment initiation functionality enabling users to initiate payments directly from accounts held with financial institutions participating in the Open Finance ecosystem, through integration with specialized service providers, including payment orchestrators and duly authorized payment initiators. Any display of trademarks, logos, or names of financial institutions shall be deemed purely informational and operational in nature and shall not, under any circumstances, imply partnership, endorsement, or direct involvement of such institutions in the services offered, unless expressly stated otherwise. In this context, payments may be processed by third parties forming part of the supply chain, with the final execution of the transaction remaining subject to the rules and conditions of such entities. While Rhino acts as a facilitator of the user experience, failures, system unavailability, delays, undue charges, or processing errors may occur as a result of third-party services, in which case Rhino will use reasonable efforts to provide support and assist in resolving issues through appropriate channels. Rhino further undertakes to provide clear, adequate, and transparent information regarding the operation of this functionality, including the identification of the parties involved, the transaction flow, and the available means for reporting and disputing transactions, as well as to ensure that the processing of personal data and financial information strictly complies with the principles of purpose limitation, necessity, and security, in accordance with Law No. 13,709/2018 (Brazilian General Data Protection Law – LGPD), limiting such processing to the minimum necessary to enable the transactions, without accessing or storing users’ banking credentials, which shall be handled directly by the authorized providers. Finally, the use of third-party trademarks and distinctive signs shall be limited to what is strictly necessary for the operation of the functionality and may be adjusted at any time, and Rhino may update its Terms of Use and Privacy Policy to reflect the evolution of the service. Provided that the transparency measures, contractual adjustments, and data protection safeguards described herein are observed, the legal risks associated with this functionality are expected to remain limited, without prejudice to full compliance with applicable law.
3.2. Additional Fees
In addition to the ride value, the user may be responsible for paying additional fees, at Rhino's discretion, in the following cases:
Wait Fee: From 3 (three) minutes after the driver's arrival at the boarding location, a value of R$ 5.00 (five reais) will be charged for each additional minute of waiting.
Cancellation Fee: a) scheduled trips with less than 2 (two) hours notice: R$ 100.00 (one hundred reais); and b) on-demand trips: R$ 25.00 (twenty-five reais).
Cleaning Fee: up to the value of R$ 500.00 (five hundred reais), depending on the condition of the vehicle after the trip and the need for special sanitization.
Damage to Vehicle or Equipment Fee: a) in case of damage to or theft of charging cables: R$ 150.00 (one hundred and fifty reais); and b) in case of general damage, the value will be defined according to the extent of the damage found, based on an evaluation performed by Rhino.
The occurrence of the above cases will be recorded by Rhino, which may charge the amounts directly from the user through the payment method registered in their account, without prejudice to the adoption of applicable legal measures in the event of default. Rhino reserves the right to charge additional fees for customized services, such as hiring a vehicle by the hour, bilingual drivers, hiring child safety seats, etc.
3.3. Promotional Codes/Coupons
Rhino may, at its sole discretion, create, alter, suspend, or cancel promotional coupons (“Coupons”) that may be redeemed for discounts, ride credits, or benefits linked to the Services. The use of Coupons will be subject to these Terms of Use and, where applicable, to specific supplemental terms defined by Rhino.
You acknowledge and agree that Coupons:
(a) must be used lawfully, restricted to the purpose and audience for which they are intended;
(b) may not be duplicated, sold, transferred, or made available to the general public (including through open posts or other means of disclosure), unless expressly authorized by Rhino;
(c) may be disabled by Rhino at any time without any resulting liability;
(d) may only be used in accordance with the specific conditions established for each Coupon;
(e) have no value as cash or means of payment; and
(f) may expire before their use, according to the term or conditions defined by Rhino or the issuing partner company.
Rhino reserves the right to withhold, cancel, or deduct credits, discounts, or benefits obtained through the use of Coupons if it verifies or has evidence of irregular, fraudulent, illegal use, or use in non-compliance with these Terms of Use or applicable supplemental terms.
4. DISCRIMINATION AND HARASSMENTDuring the use of Rhino's Services, You undertake to respect the rules of coexistence and safety, and the following conducts are expressly prohibited:
a) engaging in unwanted physical contact with partner drivers or other passengers;
b) practicing acts of violence, harassment, threats, insults, intimidation, or using offensive language;
c) adopting any form of sexual misconduct, ensuring the privacy and personal space of partner drivers and passengers are protected;
d) practicing discriminatory acts of any nature, including, but not limited to, reasons related to age, color, disability, gender identity, marital status, profession, nationality, religion, sexual orientation, or political ideology; and
e) maintaining contact with partner drivers after the conclusion of the trip.
5. PRIVACY POLICYBy using the Rhino platform, You declare awareness of and agree to the rules regarding the collection, use, storage, and processing of Your personal data, under the terms of the Privacy Policy made available on the website and in the application, which is an integral part of these Terms of Use.
The processing of personal data may include, among other purposes:
a) the sharing of information with authorized third parties, such as insurers, competent authorities, and other partners necessary for the execution of the services;
b) the use of data for the improvement, personalization, and development of the services offered by Rhino; and
c) the storage of personal data for the legally permitted period or as necessary for the fulfillment of contractual, legal, and regulatory obligations.
Rhino declares that the processing of data will be performed in compliance with the General Data Protection Law – LGPD (Law No. 13,709/2018) and other applicable regulations, ensuring the user the exercise of their rights as provided by current legislation.
You acknowledge and agree that, for the purposes of fulfilling legal, regulatory, audit, fraud prevention, and dispute resolution obligations, the modification, tampering, deletion, or any other alteration of the ride history after its conclusion is not permitted. Thus, the Platform will maintain a complete and immutable record of the rides performed, and requests for the deletion or alteration of this data will not be accepted, except for legally provided hypotheses, including, but not limited to, the rights to anonymization or elimination of personal data in compliance with applicable legislation, especially Law No. 13,709/2018 (General Personal Data Protection Law – LGPD).
6. CONSEQUENCES OF VIOLATIONRhino may monitor, analyze, and investigate reports or indications of non-compliance with the rules provided in these Terms of Use through a specialized team. Upon verification of a violation of contractual provisions, Rhino may apply, at its sole discretion and according to the severity of the conduct, the following measures:
a) temporary suspension of the user's account; and
b) permanent deactivation, in whole or in part, of access to the platform.
In cases of severe conduct that represents an immediate risk to the safety of persons, partner drivers, passengers, or property, the user's account may be blocked immediately and without prior notice, without prejudice to applicable civil and criminal liability. Rhino monitors and analyzes reports with a specialized team.
7. WARRANTY; LIMITATION OF LIABILITY; INDEMNIFICATION7.1. Warranty
THIS CLAUSE APPLIES TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND DOES NOT REPLACE, NOR IS IT INTENDED TO REPLACE, ANY RIGHTS YOU MAY HAVE UNDER APPLICABLE LAW. RHINO AND ITS AFFILIATES PROVIDE THE SERVICES ON AN "AS IS" AND "AS AVAILABLE" BASIS. RHINO MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE REGARDING THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, OR AVAILABILITY OF THE SERVICES OR ANY SERVICES, GOODS, OR PRODUCTS REQUESTED THROUGH THE USE OF THE SERVICES, NOR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. RHINO DOES NOT GUARANTEE THE QUALITY, SUITABILITY, SAFETY, OR ABILITY OF PARTNER DRIVERS. YOU AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE SERVICES, AND ANY SERVICE, GOOD, OR PRODUCT REQUESTED IN CONNECTION THEREWITH, REMAINS SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.
7.2. Limitation of Liability
RHINO SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, PERSONAL INJURY, OR PROPERTY DAMAGE RELATED TO, IN CONNECTION WITH, OR OTHERWISE RESULTING FROM ANY USE OF THE SERVICES, EVEN IF RHINO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. RHINO SHALL NOT BE LIABLE FOR ANY DAMAGES, LIABILITY, OR LOSSES ARISING OUT OF: (i) YOUR USE OF OR RELIANCE ON THE SERVICES OR YOUR INABILITY TO ACCESS OR USE THE SERVICES; OR (ii) ANY TRANSACTION OR RELATIONSHIP BETWEEN YOU AND ANY PARTNER DRIVER, EVEN IF RHINO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. RHINO SHALL NOT BE LIABLE FOR DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES BEYOND RHINO’S REASONABLE CONTROL, NOR FOR THE QUALITY AND INTEGRITY OF THE SERVICES, GOODS, OR PRODUCTS MADE AVAILABLE BY PARTNER DRIVERS.
THE SERVICES MAY BE USED BY YOU TO REQUEST AND SCHEDULE TRANSPORTATION OR OTHER SERVICES THAT MAY BE OFFERED ON THE APPLICATION, WHICH WILL BE PROVIDED BY PARTNER DRIVERS, BUT YOU AGREE THAT RHINO HAS NO RESPONSIBILITY OR LIABILITY TO YOU RELATED TO ANY SERVICES PROVIDED BY PARTNER DRIVERS OTHER THAN AS EXPRESSLY SET FORTH IN THESE TERMS. CONSEQUENTLY, BUT NOT LIMITED TO THESE SITUATIONS, RHINO HAS NO RESPONSIBILITY FOR ROUTES ADOPTED BY PARTNER DRIVERS.
THE LIMITATIONS OF LIABILITY CONTAINED IN THIS CLAUSE 7 DO NOT PURPORT TO LIMIT LIABILITY OR ALTER YOUR RIGHTS AS A CONSUMER THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.
7.3. Indemnification
You agree to indemnify and hold Rhino and its Affiliates and their officers, directors, employees, and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys' fees) arising out of or in connection with: (i) Your use of the Services and/or services, goods, or products obtained through Your use of the Services; (ii) Your breach or violation of any of these Terms; or (iii) Your violation of the rights of any third party, including Independent partner drivers.
8. GOVERNING LAWThese Terms shall be exclusively governed by and construed in accordance with the laws of Brazil. Any dispute, conflict, claim, or controversy arising out of or broadly in connection with or relating to these Terms, including those relating to its validity, its construction, or its enforceability, shall be settled exclusively in the courts of your domicile.
9. GENERAL PROVISIONSYou may not assign or transfer these Terms in whole or in part without Rhino’s prior written approval. You agree to allow Rhino to assign or transfer these Terms in whole or in part, including to: (i) a subsidiary or Affiliate; (ii) an acquirer of Rhino’s equity, business, or assets; or (iii) a successor by merger or any corporate transaction. No joint venture, partnership, employment, or agency relationship exists between you, Rhino, or any Independent partner drivers as a result of the contract between You and Rhino or the use of the Services.
If any provision of these Terms is held to be illegal, invalid, or unenforceable, in whole or in part, under any law or judicial determination, such provision or part thereof shall to that extent be deemed not to form part of these Terms, but the legality, validity, and enforceability of the other provisions in these Terms shall not be affected. In that event, the parties shall replace the illegal, invalid, or unenforceable provision or part thereof with a provision or part thereof that is legal, valid, and enforceable and that has, to the greatest extent possible, a similar effect as the illegal, invalid, or unenforceable provision or part thereof, given the contents and purpose of these Terms. These Terms constitute the entire agreement and understanding of the parties with respect to its subject matter and replaces and supersedes all prior or contemporaneous agreements or undertakings regarding such subject matter. In these Terms, the words “including” and “includes” mean “including, without limitation”.
Finally, You acknowledge and confer full evidentiary force to: (i) the system screens of the Rhino application, including screenshots collected on mobile devices; and (ii) the reports and data extracted from Rhino’s internal platform, consenting that such documents constitute a valid means of proof for all purposes, under the terms of article 190 of the Code of Civil Procedure and article 18, I, of Federal Law 13,874/2019.
2. USE OF THE SERVICES. 1
3. PAYMENT. 4
4. DISCRIMINATION AND HARASSMENT. 6
5. PRIVACY POLICY. 6
6. CONSEQUENCES OF VIOLATION.. 7
7. WARRANTY; LIMITATION OF LIABILITY; INDEMNIFICATION.. 7
8. GOVERNING LAW.. 8
9. GENERAL PROVISIONS. 8
1. CONTRACTUAL RELATIONSHIPThese General Terms of Use (“Terms”) govern your access and use, as an individual (“You”), within Brazil, of the applications, websites, content, software, and services (the “Services”) provided by RHINO TECHNOLOGIES LTDA., a limited liability company, enrolled in the CNPJ/MF under No. 53.211.606/0001-32, headquartered at Avenida Marcos Penteado de Ulhoa Rodrigues, No. 939, 8th floor, Tower I, Jacarandá Building, Tamboré, Barueri, SP, CEP 06460-040 (“Rhino”) or any of its Affiliates.
For the purposes of these Terms, "Affiliate" is an entity that, directly or indirectly, controls, is controlled by Rhino, or is under common control with Rhino. "Control" means holding more than 50% (fifty percent) of the voting capital or other equity interest or the majority of the voting rights of such entity, the ability of the entity to ensure that the Affiliate's activities and business are conducted in accordance with the wishes of this entity, or the entity's right to receive the majority of the profits of this Affiliate in the event of the distribution of all its income or the majority of its assets in the event of dissolution.
By accessing and using the Services, You agree to these Terms, the Code of Conduct, and the Privacy Policy, which establish the contractual relationship between You, in the capacity of a user, and Rhino. If you do not agree to these Terms, you may not access or use the Services. Upon such access and use, these Terms immediately terminate, replace, and supersede all prior agreements, Terms, and arrangements between You and any Rhino affiliate. Rhino may immediately terminate these Terms or any Services with respect to You or, generally, cease offering or deny access to the Services or any portion thereof, at any time and for any reason.
Rhino may amend the Terms related to the Services at any time. Amendments shall become effective upon Rhino's posting of the updated version of the Terms at this location or updated conditions or supplemental terms on the respective Service. Your continued access or use of the Services after such posting represents Your consent to be bound by the amended terms.
2. USE OF THE SERVICES2.1. User Accounts
To use most aspects of the Services, you must register for and maintain an active personal user Services account (“Account”). Account registration requires Rhino to collect certain personal data, which may include your name, CPF (Individual Taxpayer Registry), address, mobile phone number, and date of birth, as well as at least one valid payment method. You agree to maintain accurate, complete, and up-to-date information in your Account. Your failure to maintain accurate, complete, and up-to-date Account information, including having an invalid or expired payment method on file, may result in your inability to access and use the Services or Rhino’s termination of these Terms. You are responsible for all activity that occurs under your Account, and you agree to maintain the security and secrecy of your Account username and password at all times. Unless otherwise permitted by Rhino in writing, you may only possess one Account.
To the extent that the Services involve access to, use of, or the provision of software, digital platforms, applications, systems, modules, APIs, updates, corrections, additional functionalities, or any other technological resources, You acknowledge that such resources are provided solely in the form of licensing, which does not imply, under any circumstances, the assignment, transfer, or acquisition of title or any intellectual property rights.
The Software licensing is granted on a non-exclusive, non-transferable, paid or free basis depending on the contracted plan, revocable and limited basis, restricted to the user's internal use and strictly linked to the purposes provided for in these Terms, and any form of: (i) assignment, sublicensing, or sharing with third parties; (ii) copying, reproduction, modification, adaptation, or creation of derivative works; (iii) reverse engineering, decompilation, or attempt to access the source code; (iv) use in disagreement with applicable legislation or these Terms, is prohibited.
Rhino may, at its sole discretion, change, update, suspend, discontinue, or modify the Software, in whole or in part, including for technical, operational, security, legal, or commercial reasons, without giving rise to any right to compensation, except for mandatory legal provisions.
Access to the Software may be conditioned upon the active maintenance of the Account, the fulfillment of financial obligations assumed, and full compliance with these Terms, and may be automatically suspended or terminated in the event of contractual breach, rescission, or termination of the legal relationship between the parties.
2.2. User Conduct and Obligations
By using the Services made available by Rhino, You declare awareness of and agree to observe the following mandatory conducts:
Behavior: To adopt a cordial and respectful posture toward partner drivers registered on the platform, as well as toward other passengers who may be present during the ride.
Hygiene and conservation: a) not to abandon trash, objects, or any personal belongings inside the vehicle; b) not to soil, stain, or compromise the vehicle's cleanliness in any way; and c) not to generate odors that may affect the air quality or the driver's attention.
Food, beverages, and substances: the consumption of food, alcoholic or non-alcoholic beverages, as well as the act of smoking or engaging in analogous conduct that may cause bad odors or damage to the interior of the vehicle, is prohibited.
Integrity of the vehicle: You undertake not to damage, deteriorate, or attempt to cause any malfunction to parts of the vehicle, its accessories, or equipment, including, but not limited to, mobile phone charging cables. Upon the occurrence of damage, Rhino reserves the right to charge additional amounts for the repair or replacement of the damaged items.
Cleaning Fee: Rhino reserves the right to charge the user cleaning costs in an amount of up to R$ 500.00 (five hundred reais) in cases where excessive dirt, odors, and/or internal damage are found that require special cleaning and sanitization procedures.
Damage to Equipment: In the event of damage to equipment and/or parts of the vehicle, Rhino reserves the right to charge the full value of the maintenance of the damaged item, including parts and services associated with the full repair of the damaged parts.
Respect and safety: a) to refrain from discussions, use of offensive language, insults, or aggressive behavior; and b) not to adopt conduct capable of distracting the driver, such as shouting, manipulating the steering wheel, touching the driver, or excessively increasing the volume of the vehicle's sound system.
Right of Interruption: The Partner Driver reserves the right not to accept or even to interrupt the execution of any trip where the aforementioned conditions are observed, performing the disembarkation of passengers in an appropriate location along the contracted route. In these situations, Rhino reserves the right to charge the full amount of the ride.
2.3. Network Access and Devices
You are responsible for obtaining the data network access necessary to use the Services. Your data network and messaging rates and charges may apply if You access or use the Services from a wireless device, and You shall be responsible for such rates and charges. You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the Services and Applications and any updates thereto. RHINO DOES NOT GUARANTEE THAT THE SERVICES, OR ANY PORTION THEREOF, WILL FUNCTION ON ANY PARTICULAR HARDWARE OR DEVICE. In addition, the Services may be subject to malfunctions and delays inherent in the use or quality of the internet and electronic communications.
2.4. Pets
The transportation of animals in vehicles linked to Rhino is limited only to domestic animals and shall observe the following conditions:
a) only the transportation of small animals will be permitted, provided they are properly accommodated in appropriate transportation carriers, in order to ensure safety and hygiene during the route;
b) the transportation of guide dogs and emotional support dogs will be authorized, provided there is proper proof of their condition, under the terms of applicable legislation;
c) the boarding of animals that may cause excessive dirt, damage to the vehicle, or risk to the safety of the ride will not be permitted, and the driver is entitled to refuse the provision of service in these situations.
Responsibility: The user shall be fully responsible for any damage, dirt, or sanitization costs resulting from the transportation of animals, and Rhino may apply additional fees to the ride value, including the Cleaning Fee provided in item 2.2, when applicable.
2.5. Partner Driver’s Duty to Refuse
The partner driver accredited by Rhino may refuse to board the user or determine the immediate interruption of the ride whenever situations are present that compromise the safety, physical, psychological, or patrimonial integrity involved in the provision of the service, including, but not limited to:
a) passengers who are visibly intoxicated or under the influence of narcotic substances;
b) passengers who intend to board animals whose size, behavior, or conditions may compromise the integrity of the vehicle, the driver, or third parties;
c) passengers who represent, even potentially, a threat to the physical or psychological integrity of the partner drivers or other passengers; and
d) passengers who may cause damage to the vehicle, as well as illicit, libidinous, offensive acts, or those contrary to good customs inside the vehicle.
2.6. Forgotten Items
It is Your sole responsibility to communicate to Rhino the existence of personal objects forgotten inside the vehicle used during the provision of the Service. Rhino is not responsible for losses, damages, misplacements, or deterioration of objects forgotten in the vehicle, and You are solely responsible for the custody of Your belongings. Once located, the item will be kept in custody by Rhino for a maximum period of 7 (seven) calendar days from the date of Your communication, after which it may be appropriately disposed of, without any liability on the part of Rhino regarding custody, compensation, or reimbursement.
2.7. Security and Legality
To use Rhino's services, You undertake to observe the following obligations:
a) to be at least 18 (eighteen) years of age;
b) not to share Your account or access credentials with third parties, the user being fully responsible for all acts practiced under their login;
c) to keep Your registration data updated and correct, being responsible for the information provided;
d) to use the seat belt throughout the trip, in compliance with applicable traffic legislation;
e) not to use the platform for any illegal, illicit purpose, or in non-compliance with these Terms of Use;
f) not to transport weapons, drugs, dangerous substances, or illicit objects of any nature;
g) not to make payments, tips, or financial transactions directly to partner drivers outside the official payment methods made available on the platform;
h) to respect the driver's right to refuse boarding or interrupt the trip if they identify a risk to their safety, that of the user, or third parties;
i) Underage Passengers: The transportation of unaccompanied minors is prohibited.
3. PAYMENT3.1. Price
You understand that the Services You receive may be charged (“Price”). The Price paid by You is final and non-refundable, unless otherwise determined by Rhino. The Price is due upon the effective provision of the service or delivery of the good by the driver, and payment will be facilitated by Rhino using the payment method indicated in Your Account. If the payment method indicated in the Account is found to be expired, incorrect, overdue, invalid, or cannot be charged, You agree that Rhino may use a secondary payment method in the Account, if available. If payment cannot be processed or if there is any outstanding financial balance, Your account may, at Rhino's sole discretion, be suspended or deactivated.
Within the relationship between You and Rhino, Rhino reserves the right to establish, remove, and/or revise the Price for all services, goods, or products obtained through the use of the Services at any time, at Rhino's sole discretion. Furthermore, You acknowledge and agree that Rhino may charge for services provided directly to You and that the Price applicable in certain geographic areas may (i) include charges, tariffs, fees, taxes, and/or government contributions due on Your behalf, including tolls or airport charges, depending on the route taken by the driver, the point of origin and/or destination of the trip, or applicable law; and (ii) increase when the supply of services by partner drivers is lower than the demand for such services. The payment of taxes, duties, and/or government contributions will be Your responsibility, and You will reimburse Rhino for all tariffs, fees, taxes, and/or government contributions paid on Your behalf.
Rhino will use reasonable efforts to inform you of the Prices that may apply, it being understood that You will be responsible for the payment of the Prices posted to Your Account regardless of Your awareness of these Prices or their amounts. Rhino may, at any time, provide certain users with promotional offers and discounts that may result in different amounts charged for the same or similar Services as those obtained through the use of the Services, and You agree that these promotional offers and discounts, unless also offered to You, shall have no influence on the applied Prices.
You may choose to cancel Your request for services, goods, or products from an Independent Provider at any time before such Independent Provider's arrival, in which case a cancellation fee may apply. Rhino undertakes to inform the User of any value adjustments made, as well as to provide the trip history for verification of information.
You declare Your awareness that the destination address provided may not reflect the actual route traveled during the provision of the services, and adjustments to values may be necessary after the completion of the ride. In such cases, Rhino will proceed with the readjustment of the final value of the ride based on the route actually performed, which may result in a supplementary charge or a refund of values, as applicable. The charge or refund will be made through the same payment method originally used, subject to the deadlines and procedures established by financial intermediaries.
Rhino may provide a payment initiation functionality enabling users to initiate payments directly from accounts held with financial institutions participating in the Open Finance ecosystem, through integration with specialized service providers, including payment orchestrators and duly authorized payment initiators. Any display of trademarks, logos, or names of financial institutions shall be deemed purely informational and operational in nature and shall not, under any circumstances, imply partnership, endorsement, or direct involvement of such institutions in the services offered, unless expressly stated otherwise. In this context, payments may be processed by third parties forming part of the supply chain, with the final execution of the transaction remaining subject to the rules and conditions of such entities. While Rhino acts as a facilitator of the user experience, failures, system unavailability, delays, undue charges, or processing errors may occur as a result of third-party services, in which case Rhino will use reasonable efforts to provide support and assist in resolving issues through appropriate channels. Rhino further undertakes to provide clear, adequate, and transparent information regarding the operation of this functionality, including the identification of the parties involved, the transaction flow, and the available means for reporting and disputing transactions, as well as to ensure that the processing of personal data and financial information strictly complies with the principles of purpose limitation, necessity, and security, in accordance with Law No. 13,709/2018 (Brazilian General Data Protection Law – LGPD), limiting such processing to the minimum necessary to enable the transactions, without accessing or storing users’ banking credentials, which shall be handled directly by the authorized providers. Finally, the use of third-party trademarks and distinctive signs shall be limited to what is strictly necessary for the operation of the functionality and may be adjusted at any time, and Rhino may update its Terms of Use and Privacy Policy to reflect the evolution of the service. Provided that the transparency measures, contractual adjustments, and data protection safeguards described herein are observed, the legal risks associated with this functionality are expected to remain limited, without prejudice to full compliance with applicable law.
3.2. Additional Fees
In addition to the ride value, the user may be responsible for paying additional fees, at Rhino's discretion, in the following cases:
Wait Fee: From 3 (three) minutes after the driver's arrival at the boarding location, a value of R$ 5.00 (five reais) will be charged for each additional minute of waiting.
Cancellation Fee: a) scheduled trips with less than 2 (two) hours notice: R$ 100.00 (one hundred reais); and b) on-demand trips: R$ 25.00 (twenty-five reais).
Cleaning Fee: up to the value of R$ 500.00 (five hundred reais), depending on the condition of the vehicle after the trip and the need for special sanitization.
Damage to Vehicle or Equipment Fee: a) in case of damage to or theft of charging cables: R$ 150.00 (one hundred and fifty reais); and b) in case of general damage, the value will be defined according to the extent of the damage found, based on an evaluation performed by Rhino.
The occurrence of the above cases will be recorded by Rhino, which may charge the amounts directly from the user through the payment method registered in their account, without prejudice to the adoption of applicable legal measures in the event of default. Rhino reserves the right to charge additional fees for customized services, such as hiring a vehicle by the hour, bilingual drivers, hiring child safety seats, etc.
3.3. Promotional Codes/Coupons
Rhino may, at its sole discretion, create, alter, suspend, or cancel promotional coupons (“Coupons”) that may be redeemed for discounts, ride credits, or benefits linked to the Services. The use of Coupons will be subject to these Terms of Use and, where applicable, to specific supplemental terms defined by Rhino.
You acknowledge and agree that Coupons:
(a) must be used lawfully, restricted to the purpose and audience for which they are intended;
(b) may not be duplicated, sold, transferred, or made available to the general public (including through open posts or other means of disclosure), unless expressly authorized by Rhino;
(c) may be disabled by Rhino at any time without any resulting liability;
(d) may only be used in accordance with the specific conditions established for each Coupon;
(e) have no value as cash or means of payment; and
(f) may expire before their use, according to the term or conditions defined by Rhino or the issuing partner company.
Rhino reserves the right to withhold, cancel, or deduct credits, discounts, or benefits obtained through the use of Coupons if it verifies or has evidence of irregular, fraudulent, illegal use, or use in non-compliance with these Terms of Use or applicable supplemental terms.
4. DISCRIMINATION AND HARASSMENTDuring the use of Rhino's Services, You undertake to respect the rules of coexistence and safety, and the following conducts are expressly prohibited:
a) engaging in unwanted physical contact with partner drivers or other passengers;
b) practicing acts of violence, harassment, threats, insults, intimidation, or using offensive language;
c) adopting any form of sexual misconduct, ensuring the privacy and personal space of partner drivers and passengers are protected;
d) practicing discriminatory acts of any nature, including, but not limited to, reasons related to age, color, disability, gender identity, marital status, profession, nationality, religion, sexual orientation, or political ideology; and
e) maintaining contact with partner drivers after the conclusion of the trip.
5. PRIVACY POLICYBy using the Rhino platform, You declare awareness of and agree to the rules regarding the collection, use, storage, and processing of Your personal data, under the terms of the Privacy Policy made available on the website and in the application, which is an integral part of these Terms of Use.
The processing of personal data may include, among other purposes:
a) the sharing of information with authorized third parties, such as insurers, competent authorities, and other partners necessary for the execution of the services;
b) the use of data for the improvement, personalization, and development of the services offered by Rhino; and
c) the storage of personal data for the legally permitted period or as necessary for the fulfillment of contractual, legal, and regulatory obligations.
Rhino declares that the processing of data will be performed in compliance with the General Data Protection Law – LGPD (Law No. 13,709/2018) and other applicable regulations, ensuring the user the exercise of their rights as provided by current legislation.
You acknowledge and agree that, for the purposes of fulfilling legal, regulatory, audit, fraud prevention, and dispute resolution obligations, the modification, tampering, deletion, or any other alteration of the ride history after its conclusion is not permitted. Thus, the Platform will maintain a complete and immutable record of the rides performed, and requests for the deletion or alteration of this data will not be accepted, except for legally provided hypotheses, including, but not limited to, the rights to anonymization or elimination of personal data in compliance with applicable legislation, especially Law No. 13,709/2018 (General Personal Data Protection Law – LGPD).
6. CONSEQUENCES OF VIOLATIONRhino may monitor, analyze, and investigate reports or indications of non-compliance with the rules provided in these Terms of Use through a specialized team. Upon verification of a violation of contractual provisions, Rhino may apply, at its sole discretion and according to the severity of the conduct, the following measures:
a) temporary suspension of the user's account; and
b) permanent deactivation, in whole or in part, of access to the platform.
In cases of severe conduct that represents an immediate risk to the safety of persons, partner drivers, passengers, or property, the user's account may be blocked immediately and without prior notice, without prejudice to applicable civil and criminal liability. Rhino monitors and analyzes reports with a specialized team.
7. WARRANTY; LIMITATION OF LIABILITY; INDEMNIFICATION7.1. Warranty
THIS CLAUSE APPLIES TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND DOES NOT REPLACE, NOR IS IT INTENDED TO REPLACE, ANY RIGHTS YOU MAY HAVE UNDER APPLICABLE LAW. RHINO AND ITS AFFILIATES PROVIDE THE SERVICES ON AN "AS IS" AND "AS AVAILABLE" BASIS. RHINO MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE REGARDING THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, OR AVAILABILITY OF THE SERVICES OR ANY SERVICES, GOODS, OR PRODUCTS REQUESTED THROUGH THE USE OF THE SERVICES, NOR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. RHINO DOES NOT GUARANTEE THE QUALITY, SUITABILITY, SAFETY, OR ABILITY OF PARTNER DRIVERS. YOU AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE SERVICES, AND ANY SERVICE, GOOD, OR PRODUCT REQUESTED IN CONNECTION THEREWITH, REMAINS SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.
7.2. Limitation of Liability
RHINO SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, PERSONAL INJURY, OR PROPERTY DAMAGE RELATED TO, IN CONNECTION WITH, OR OTHERWISE RESULTING FROM ANY USE OF THE SERVICES, EVEN IF RHINO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. RHINO SHALL NOT BE LIABLE FOR ANY DAMAGES, LIABILITY, OR LOSSES ARISING OUT OF: (i) YOUR USE OF OR RELIANCE ON THE SERVICES OR YOUR INABILITY TO ACCESS OR USE THE SERVICES; OR (ii) ANY TRANSACTION OR RELATIONSHIP BETWEEN YOU AND ANY PARTNER DRIVER, EVEN IF RHINO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. RHINO SHALL NOT BE LIABLE FOR DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES BEYOND RHINO’S REASONABLE CONTROL, NOR FOR THE QUALITY AND INTEGRITY OF THE SERVICES, GOODS, OR PRODUCTS MADE AVAILABLE BY PARTNER DRIVERS.
THE SERVICES MAY BE USED BY YOU TO REQUEST AND SCHEDULE TRANSPORTATION OR OTHER SERVICES THAT MAY BE OFFERED ON THE APPLICATION, WHICH WILL BE PROVIDED BY PARTNER DRIVERS, BUT YOU AGREE THAT RHINO HAS NO RESPONSIBILITY OR LIABILITY TO YOU RELATED TO ANY SERVICES PROVIDED BY PARTNER DRIVERS OTHER THAN AS EXPRESSLY SET FORTH IN THESE TERMS. CONSEQUENTLY, BUT NOT LIMITED TO THESE SITUATIONS, RHINO HAS NO RESPONSIBILITY FOR ROUTES ADOPTED BY PARTNER DRIVERS.
THE LIMITATIONS OF LIABILITY CONTAINED IN THIS CLAUSE 7 DO NOT PURPORT TO LIMIT LIABILITY OR ALTER YOUR RIGHTS AS A CONSUMER THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.
7.3. Indemnification
You agree to indemnify and hold Rhino and its Affiliates and their officers, directors, employees, and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys' fees) arising out of or in connection with: (i) Your use of the Services and/or services, goods, or products obtained through Your use of the Services; (ii) Your breach or violation of any of these Terms; or (iii) Your violation of the rights of any third party, including Independent partner drivers.
8. GOVERNING LAWThese Terms shall be exclusively governed by and construed in accordance with the laws of Brazil. Any dispute, conflict, claim, or controversy arising out of or broadly in connection with or relating to these Terms, including those relating to its validity, its construction, or its enforceability, shall be settled exclusively in the courts of your domicile.
9. GENERAL PROVISIONSYou may not assign or transfer these Terms in whole or in part without Rhino’s prior written approval. You agree to allow Rhino to assign or transfer these Terms in whole or in part, including to: (i) a subsidiary or Affiliate; (ii) an acquirer of Rhino’s equity, business, or assets; or (iii) a successor by merger or any corporate transaction. No joint venture, partnership, employment, or agency relationship exists between you, Rhino, or any Independent partner drivers as a result of the contract between You and Rhino or the use of the Services.
If any provision of these Terms is held to be illegal, invalid, or unenforceable, in whole or in part, under any law or judicial determination, such provision or part thereof shall to that extent be deemed not to form part of these Terms, but the legality, validity, and enforceability of the other provisions in these Terms shall not be affected. In that event, the parties shall replace the illegal, invalid, or unenforceable provision or part thereof with a provision or part thereof that is legal, valid, and enforceable and that has, to the greatest extent possible, a similar effect as the illegal, invalid, or unenforceable provision or part thereof, given the contents and purpose of these Terms. These Terms constitute the entire agreement and understanding of the parties with respect to its subject matter and replaces and supersedes all prior or contemporaneous agreements or undertakings regarding such subject matter. In these Terms, the words “including” and “includes” mean “including, without limitation”.
Finally, You acknowledge and confer full evidentiary force to: (i) the system screens of the Rhino application, including screenshots collected on mobile devices; and (ii) the reports and data extracted from Rhino’s internal platform, consenting that such documents constitute a valid means of proof for all purposes, under the terms of article 190 of the Code of Civil Procedure and article 18, I, of Federal Law 13,874/2019.
